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Return Policy

Return Policy


Please return items to:

30-31 Harwell Road

Nuffield Industrial Estate




How do I return an item?

30-day hassle-free replacement of any NULITE products in a few easy steps


At every purchase you will receive a confirmation email of your order, please have this ready


Choose the product you would like to return and please send us an email to with your request. Please state your order number or attach a copy of your order confirmation to help us allocate your order, so we can deal with it immediately … in a couple of simple words please tell us to the reason of your return so we can improve our services


We will confirm your return by email. Please print your order confirmation and add it to the returned items

30 Day Return Policy

What is your 30 days return’s policy?

We offer a 30day, no-quibble return or replacement policy because we want you to be totally satisfied with your purchase.
If you’re unhappy in any way with your purchase, you can return it for a refund, replacement or credit.
We will refund in full your return postage cost only on faulty/incorrectly received items as long as you send it using Royal Mail 2nd class recorded delivery.


Non-faulty items returned after 30 days and/or not in their original, undamaged packaging can only be exchanged for store credit less 20% off the items purchase price
If you return an item that doesn’t adhere to our returns procedure or doesn’t include a returns form, you may be liable for a £10 administration fee
You follow our returns process and read our returns policy or please feel free to Chat to us
Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded

What do I need to know before I return an item?

You need to find the order confirmation email that you have received from us shortly after you have placed your order with

What delivery method do I need to use when returning a faulty item?

You must send the faulty goods back to us via Royal Mail 2nd class recorded delivery.
Refunds on faulty items returned are reimbursed within 5 working days.

Can I return just one item from multiple purchases?

Yes, you can.
Please email us which items you want replacing or refunded.

How do I return genuine faulty goods?

If your item is faulty, you need to follow the returns policy, where you’ll be able to state that it’s faulty.
The product will then arrive at our warehouse for testing so we can allocate further faulty items and help our quality control.
You may be able to quickly solve the fault without having to return the item. Please chat with our technical team on Live Chat.
On some occasions, we might ask you to dispose of the item in a proper responsible manner which you can do at most electrical goods retailers or your local recycling depot.

What if my purchase is older then 30 days?

You can still exchange your item for a different product or for credit to use on the website.
Please feel free to contact us by email on, call +44 7839 100 500 or Chat Live to us we are here to find a solution.
You may occur a handling charge or administration charge of min £10.00 and 20% of the purchase cost of the item returned.
Returns outside of the 30day period do not qualify for the free returns policy.

How do I return an item within my warranty?

If you have a 2 or a 5year extended warranty and want to return a faulty item, you just need to follow our standard returns process set out at the top of the page in simple steps.
Please refer to our warranty terms and conditions in “Standard and Extended Warranty “.

Still not sure?

Please email us on or Chat to us Live from 9am till 5pm From Monday to Friday